Contact Us

Contact Tour Striker

For Tour Striker Customer Service please call: 1-480-664-1002

Monday – Friday, excluding holidays

For inquiries about Martin Chuck’s Tour Striker Golf Academy, or to modify an existing reservation,
please call 1-480-664-1002 Option 3

Email Inquiries

For information about the Golf School or Lessons, please email Martin at academy@tourstriker.com
For information about your order, please email us at orders@tourstriker.com
For all other information and questions please email us at support@tourstriker.com

 

***REVOLUTION GOLF CUSTOMERS*** 
If you purchased any of our products from RevolutionGolf.com and have questions about your orders, money-back gurantee, or warranty claims, you must contact their customer service at 800-935-3057 or by clicking here.

“My Account” Login & “Continuing Education Series” Video Download Instructions

For customers that did not set up a member account please use these instructions to retrieve your downloads, click on “My Account” in the top right corner of our webpage. Choose the forgot username/password link.  Use your email address that you used when ordering your products.  Our system will email you your username and password.

To see all of your past orders and any video downloads, please login with your username and password.  Click on “My Orders” then click on the small green magnifying glass to the right of the order to see your video downloads. The download button will be a box that states: “Click here to download.”  Please note that these are big files and can take anywhere from 20-40 minutes to download depending on your internet connection speeds.  They will not download to mobile devices – only desktop or laptop computers.

Please call 480-664-1002 or email support@tourstriker.com if you have any further questions.

Tour Striker Order/Shipping Details

Shipping Methods

Tour Striker ships packages using the following methods: USPS and FedEx.  We are not able to ship under your own personal shipping account number. We do not ship to PO boxes.

Shipping Timeframe

Orders are typically shipped within 1-3 business days from when the order is placed. Orders are not processed or shipped on Saturday, Sunday or Holidays, except by prior arrangement.  Please allow 5-7 business days for U.S. domestic delivery.  If you do not receive your order within this time frame please email support@tourstriker.com or call 480-664-1002. We cannot make rush deliveries to PO Boxes. You can check the status of your order online 24 hours a day by going to usps.com or fedex.com (depending on which method was used to ship your order) and entering the tracking number provided via e-mail at the time your order is shipped.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Tour Striker or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

FedEx 2nd Day Mail guarantees that the product will be delivered within two business days anywhere within the domestic US after it has left our facility.  *Note – Orders placed after 2pm PST will not ship out until the next business day.

International Orders

International Orders are shipped via USPS International First Class.   Once they clear US Customs, orders can take anywhere from 2-8 weeks to arrive depending on your location, how quickly the shipment passes through your country’s customs department, and then how long your countries postal service takes to deliver the package.

International Customers are responsible for all import duties and taxes imposed by their country. International customers should check with their local government and postal service concerning such charges.

Sales Tax

State Sales tax will be charged on orders delivered to AZ, CA, FL, & NC.

Tour Striker Guarantees, Warranty and Returns

30-Day Money Back Guarantee (*Does not apply to Customized Clubs)

We want you to be fully satisfied with every training product that you purchase from Tour Striker. If you are not satisfied with any training product that you purchased directly from the TourStriker.com website you may return the item within 30 days of receipt for a refund. The item must be returned in new, unused or good condition, if possible in its original packaging and including all parts and accessories to ensure a full refund. Customers are responsible for all return shipping costs, original shipping costs are non-refundable

Please read our Return Rules and Restrictions before returning your item.

Tour Striker 90 Day Warranty

Tour Striker warrants its training clubs and training aid products to be free of defects in material and workmanship for 90 days . Tour Striker will repair or replace any product or component or part thereof that is defective or becomes defective during normal and customary use within 90 days after the first date of purchase from Tour Striker. At its option, Tour Striker may replace the product with a new or refurbished product. If the product is no longer available, and repair is not reasonably possible, the defective item will be replaced with a comparable product.

WHAT THE WARRANTY DOES NOT COVER: Tour Striker does not warrant its products against damage caused by third parties or by abnormal use, misuse, abuse, neglect, or accident. This warranty does not cover products that have been repaired or modified other than by Tour Striker. This warranty does not cover dings, chips, tire marks, deep scratches, unusual rusting, excessively bent shafts, paint scratches, cosmetic blemishes or other normal wear and tear. This warranty applies only to the original purchaser of the product. This warranty does not cover any products which are not manufactured by Tour Striker, Inc. This warranty is not transferable.

WARRANTY RETURN SHIPPING: Customers are responsible for any shipping costs incurred to send back products for warranty repairs. Customer is required to pack the item(s) being returned in appropriate sized packaging and with adequate packing material. Tour Striker will cover costs to ship repaired product back to the customer.

Return Rules and Restrictions

  • Money Back Guarantee returns must be made within 30 days of delivery.
  • Warranty Returns must be made by making a warranty claim. (See Warranty)
  • You must include your original packing slip, a print out of your confirmation email or Tour Striker Return Form along with your return. If you no longer have your packing slip or confirmation email, please email support@tourstriker.com or call 480-664-1002.
  • Shipping and handling costs and other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned merchandise.
  • If product is damaged upon delivery or if your product is defective, please see our Warranty and call our Customer Service Department immediately at 480-664-1002.
  • You can expect your refund in the same form of payment originally used for purchase within 7-15 days of Tour Striker receiving your returned product.
  • Opened DVD sets are non-returnable and non-refundable unless defective and may be returned under our warranty.
  • When returning product, we suggest that you obtain a tracking number for your return shipment for verification the product was shipped and was received by our returns department. We are not responsible for lost/undelivered packages nor will refunds be issued on lost packages.
  • Ensure your package has the appropriate postage.
  • Tour Striker will not accept returns or issue refunds for items that were not directly purchased from TourStriker.com or the Tour Striker Sales Department.

Steps to Return a Product

If you are within the 30-day money back guarantee or are making a warranty claim and would like to return your Tour Striker product…

  • Find your original packing slip or order confirmation email. Your order number will serve as your Return Authorization Number (RA#). If you cannot find your original packing slip or confirmation email, please email support@tourstriker.com or call 480-664-1002 and we will issue you an RA#.
  • Pack the item in its original packaging or other sufficient packaging.
  • Place one of the following inside the box. a) your original packing slip. b) print out of your confirmation email. c) a note with your Full Name, Address, Phone #, Email, RA#
  • Please include a note with the reason for your return.
  • Seal up the package in a secure manner.
  • Ship to:

    Tour Striker, Inc.
    90 N. William Dillard Drive, Unit 111
    Gilbert, AZ  85233

Please send all other written correspondence or shipments to:

Tour Striker, Inc.
90 N. William Dillard Drive, Unit 111
Gilbert, AZ  85233